Care at the Core: What it Means to Be a DeepScribe Customer

Featured:

• Anna Graziano, VP of Customer Success
• Stephanie Wu, VP of Product
• Chinenye Enenmoh, Director of Customer Success

Ask three DeepScribe leaders what it means to be a customer, and they'll each talk about the same concept: care. For them, care is not just a customer service value; it's the actual operating principle behind a product built specifically for oncology. In cancer care, the stakes, workflows, and relationships all carry a different weight than in other specialties — and demand more than what's usually expected from a technology vendor.

"When you're a customer of DeepScribe, you are part of our orbit, and we take care of you and treat you with love and care, just like we would one of our own family members." - Anna Graziano, VP of Customer Success

Anna's point is more than sincerity and sentiment. In a crowded ambient AI market, it's differentiation. In her view, plenty of vendors can check the boxes on a features list. Far fewer earn the kind of trust that makes a practice willing to undergo the change management that comes with bringing a new technology into a group's exam rooms.

That distinction matters most in oncology, where every practice arrives with its own patient population, pressures, and priorities, and where ambient documentation and intelligence has to understand and absorb those nuances.

Stephanie Wu, VP of Product relates the same instinct to the way DeepScribe build products. She describes "care beyond expectation" as a value that shapes product decisions. Intrinsic to the process of developing products is that the people building the technology carry the same investment in getting it right as those onsite supporting clinicians day to day.

For Chinenye Enenmoh, Director of Customer Success, the care extends past the clinicians to everyone on staff around them.

"We have this bone-deep caring not only about the providers, but the patients and the admins that support them, as well as the clinical staff, as well as the entire organization." - Chinenye Enenmoh, Director of Customer Success

Chinenye's team works with a wide range of community oncology practices, each with different needs and goals. She describes that diversity as an invitation to keep listening, keep iterating on how to solve the problems at hand. In a specialty as varied and high-stakes as oncology, success starts with deep care, at both the technical level and the personal level.